tl;dr
JPMorgan Chase originally denied a customer's claim to refund after she was forced to transfer money at gunpoint, allowing thieves to drain $1,700 from her account using Zelle. Despite the initial denial, the customer was able to get her money back in full with the help of ABC Chicago's I-Team. Chas...
JPMorgan Chase originally denied a customer's claim to refund after she was forced to transfer money at gunpoint, allowing thieves to drain $1,700 from her account using Zelle. Despite the initial denial, the customer was able to get her money back in full with the help of ABC Chicago's I-Team. Chase has apologized for the ordeal, but the robbers responsible for the incident remain at large, according to Chicago police.
According to reports from ABC Chicago, Chicago resident Victoria Karwowski was robbed by armed individuals who demanded access to her Chase account, subsequently taking money from her account using Zelle. Despite providing evidence and appealing the decision, the customer was initially denied and Chase closed the case. However, after seeking help from ABC Chicago's I-Team, she was able to get her money back in full. Chase has since apologized for the incident, and the robbers remain at large according to Chicago police.
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