tl;dr
JPMorgan Chase has disclosed a potential data breach to customers in Massachusetts. A package containing checks and paperwork went missing after leaving a branch, including customers' names, addresses, and account numbers. While there are no signs of inappropriate use, the bank urges customers to st...
JPMorgan Chase has disclosed a potential data breach to customers in Massachusetts. A package containing checks and paperwork, including customers' names, addresses, and account numbers, went missing after leaving a branch. The bank urges customers to remain vigilant for the next 12 to 24 months. It advises reviewing credit reports, placing fraud alerts, and considering security freezes with credit reporting agencies.
In a new filing with the Massachusetts state government, Chase says it’s sent a letter to a number of customers warning a package went missing a few weeks ago after leaving one of its branches in the Bay State. The missing package contained checks and other paperwork from transactions processed on or around December 6, 2024, including customer information. While Chase says there are no indications the information has been used inappropriately so far, the bank is urging its customers to remain vigilant over the next 12 to 24 months.
JPMorgan Chase also advises customers to review their credit reports and account statements for any unauthorized transactions or incidents of suspected identity theft and promptly notify the bank of activity related to their Chase accounts. Additionally, customers can take additional steps to protect themselves by placing a one-year fraud alert or a security freeze on their credit files with Equifax, Experian, or TransUnion.
A similar incident occurred in August when a courier bag containing checks and other documents went missing from a JPMorgan Chase branch in San Diego, California, on its way to a processing facility.